Frequently Asked Questions

Many people considering counseling have questions about what counseling is like, confidentiality, and cost. Here you can find answers to common questions, but if you would like to know more about counseling contact us and we’d be happy to help you.

Why should I consider counseling?

“Challenges are what make life interesting; overcoming them is what makes life meaningful.” -Joshua J. Marine

Through counseling with a trained professional, people receive the help they need to navigate life’s challenges, discover possibilities and gain insight into their personal journeys. A counselor can assess, diagnose and treat people that struggle with a variety of mental health issues. Counseling can make a profound impact on one’s life and the lives of those around them.

Is counseling confidential?

What you share with your counselor is absolutely confidential. When you have your initial meeting with your counselor, confidentiality, and its limits, will be discussed with you in detail.

What does a session typically look like?

Our sessions typically run 1 hour in your counselors private office within our Great Oak Counseling facility. We also provide telehealth/online counseling services.

What is the average cost of a session?

Average cost of a one hour session, not taking insurance into account, is $100. Session fees vary by counselor. Depending on your situation some counselors do offer a sliding scale.

Do you accept insurance?

In-network status varies by both insurance company and counselor.

We work as in-network providers for the following major insurers such as Anthem, Consociates, Healthlink, Tricare, United Healthcare, Cigna, and various EAPs (E4 Health, New Directions, Personal Assistant Services, and ComPsych).

What forms of payment do you accept?

Forms of payment accepted are insurance payments, credit card, check, and cash. Many people have flex spending or health savings accounts, which can be used to pay for counseling services.

Do you provide telephone or video chat sessions?

Yes, we do offer telehealth and online counseling. If you have internet access, we can provide online counseling for you

What is your cancellation policy?

Clients are required to give at least 24-hour notice before canceling appointments since scheduling requires reserving an hour of time specifically to the client. If the client does not cancel within 24 hours or they just don’t show up for their scheduled appointment, the full fee amount will be charged to the credit card on file, at the discretion of the counselor. Third party payers do not reimburse for missed appointments and therefore, will be the client’s responsibility.